Ben is currently Design Director at FutureGov. Before that he was Deputy Director, Head of User Centred Design for the Department of Work and Pensions (DWP), UK government.
Previously Ben has worked for FreeAgent and spent a year with the Government Digital Service (GDS) before joining DWP. Throughout this career he has also worked extensively with not-for-profit, charity and arts organisations in the UK including the National Theatre, and the Institute of Contemporary Arts.
Ben is especially interested in using well-designed research as part of agile design and delivery – using data and hypotheses to drive improvements to products and services. He specialising in leading design teams, and working to establish user centred design and digital service delivery in public sector organisations.