Ben is Head of User Experience at the Department for Work & Pensions (DWP).
He was previously User Experience designer at FreeAgent and spent a year working with the Government Digital Service before joining DWP.
He has also worked extensively with not-for-profit, charity and arts organisations in the UK including the National Theatre, and the Institute of Contemporary Arts.
Ben is especially interested in using well-designed research as part of agile design and delivery – using data and hypotheses to drive improvements to products and services.
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