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Ben Holliday is an experienced design leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 5 years. You can book him to speak at an event, get in touch or follow him on Twitter.

All blog posts in Business analysis

Comparing service design and business analysis

As service design has become a more prominent role and way of working for organisations I’ve seen some confusion between ‘service design’ and ‘business analyst’ (BA) roles.

Service design and business analyst roles have some similar skill sets, but they require a different type of focus and mindset. Continue reading…