hollidazed.co.uk -

Ben Holliday is an experienced design leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 5 years. You can book him to speak at an event, get in touch or follow him on Twitter.

All blog posts in Content Design

The problem with ‘customer’

Why it’s important that we’re having the conversation

Customer User Stickers

Image – As with everything, there’s a GDS sticker for that

It’s always interesting when a single tweet like this attracts some attention or starts a bigger conversation. Continue reading…

Fuzzy words and actions

Your mission is only as good as your focus

fuzzy

Image – snerkology

Fuzzy is how I describe things that are unclear.

It’s like squinting, or if you wear glasses taking them off. Everything you’re looking at is out of focus. Continue reading…

Content design for service design

Some thoughts about content formats and content ownership.

As teams working on digital by default services we don’t just design content for GOV.UK.

At Digital DWP we’ve put together a team of talented content designers to be responsible for all the content in a service. Continue reading…