culture

Collective, small, actions as culture

It’s great that these principles for creating a digital delivery culture are still being talked about at DWP Digital.

Principles for creating a digital delivery culture

Jon Osborn has written about a workshop we ran with Zoe Gould earlier this summer as part of a DWP leaders event: Building a digital culture in DWP. Continue reading…

Digital Leaders Week 2017: Citizen Experience forum

I was part of a round table forum this afternoon for Digital Leaders week: North West Salon: Citizen Experience.

I was invited as one of the keynote speakers along with Stephen Morris, Director of Programmes at UKCloud.

The event was set up as an open discussion for everyone that attended and I spoke without notes. Continue reading…

Finding the conversation

It’s important to work hard to find the right conversations.

When I worked at the digital agency Tincan we were a small setup. This meant that most of us were account managers as well as designers, researchers, and front-end developers.

Spending time with clients was my favourite part of the job. Continue reading…

The mission

Missions are built on words then actions

The mission

Image – nasamarshall

Mission: An important assignment given 
to a person or group of people…

The words we start with are important. I’ve been thinking about mission statements as something most organisations, services, or product teams aren’t great at. Continue reading…

Currency

The relationships we build with people at work

I’ve been thinking about how we build relationships.

This is the most important thing most of us do at work. It’s how things get done. How tensions are resolved. How decisions get made.

It’s all about currency. Continue reading…

Is it transformational?

The question we’re all asking about service design in government

Transformation doesn't look like a big bang. An explosion.

Last week I spoke at Service Design in Government. I talked about what we need to do to deliver better services. Services that work better for people.

We have lots of conversations in government about transformation. Continue reading…

Fixing the broken windows and making design matter

broken_windows_blog

Image – Steven Pisano

Many of the companies we look at as being successful are what we call design-led. They put design right at the centre of everything they do.

When we hold up examples like Apple and Pixar as companies that ‘get’ design we don’t just mean they design great things. Continue reading…