oftheinternet

hub by Premier Inn. Is it digital?

This is a live blog I first published as a Twitter thread last night. I’ve made some small additions to the original version.

I stayed at a new hub by Premier Inn in London last night. It’s interesting to see established companies looking at new business models. Continue reading…

Monzo (the bank of the future). Is it truly digital?

Last week Dan Sheldon shared an article by Jason Bates, co-founder of Monzo, comparing it to my list of things of the internet.

Things of the internet...

Jason outlined a similar set of ideas to define what he describes as the qualities of ‘truly digital’ propositions. Continue reading…

Things of the internet

Designing services for the digital age in response to raised expectations

For a series of recent talks I’ve given, I’ve been thinking about the changing expectations that people have for services that are ‘digital’.

Services are a familiar part of our lives and our expectations for how they should work are continuously changing. Continue reading…