Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity.
The importance of digital — part 4
The importance of digital — part 3
The importance of digital — part 2
Why we need a different response to convenience in a digital age
This is a live blog I first published as a Twitter thread last night. I’ve made some small additions to the original version.
I stayed at a new hub by Premier Inn in London last night. It’s interesting to see established companies looking at new business models.
Is Monzo a service that we can describe as being 'truly digital'
Designing services for the digital age in response to raised expectations.