organisation design

Collective, small, actions as culture

It’s great that these principles for creating a digital delivery culture are still being talked about at DWP Digital.

Principles for creating a digital delivery culture

Jon Osborn has written about a workshop we ran with Zoe Gould earlier this summer as part of a DWP leaders event: Building a digital culture in DWP. Continue reading…

Knowing when you’re at the tea party

Alice in Wonderland

Alice in Wonderland, the Walt Disney animated adaption of Alice’s Adventures in Wonderland

Lewis Carroll’s 1865 novel tells the story of a girl named Alice who falls through a rabbit hole into a fantasy world.

Alice eventually stumbles upon a tea party where she meets the Hatter (sometimes known as the Mad Hatter) and the March Hare. Continue reading…

Let’s pretend

Yesterday, I shared some quotes from Inventing the future: Postcapitalism and a World Without Work by Alex Williams and Nick Snick.

Here are some more thoughts about imaging the future.

The alternative as a utopian future

Science fiction has a good record of predicting the future. Continue reading…

The gentle art of stopping

I’ve talked about the weight of starting before, but stopping something you’re working on is also hard.

We fall in love with our own products and creations. It’s a choice to work on things we think are important and in doing so we invest in the problems we’re working on. Continue reading…

The mission

Missions are built on words then actions

The mission

Image – nasamarshall

Mission: An important assignment given 
to a person or group of people…

The words we start with are important. I’ve been thinking about mission statements as something most organisations, services, or product teams aren’t great at. Continue reading…

What doesn’t hurt can eventually kill you

Inertia is the biggest killer in the workplace

We don’t always notice what’s going to hurt us.

If one person in your organisation, department, or team doesn’t care then that probably doesn’t hurt you. But if one person doesn’t care it’s possible that everyone else has reasons not to care. Continue reading…

The technology trap

Are you building momentum or applying the brakes?

Picture of graffiti

Image – jonasb

Technology and technology-driven change has virtually nothing to do with igniting a transformation from good to great. Technology can accelerate a transformation, but technology cannot cause a transformation

Jim Collins – Good to Great

Technology is a tool that can enable the transformation of an organisation or business. Continue reading…

The advantage of facing forwards

Sign pointing forwards

Image – hollidaypics

We all face forwards.

So there’s a choice. Whatever you’re facing, you can choose to work through what’s in front of you.

What’s in front of you is the next opportunity. It’s the next group of people to work or collaborate with. Continue reading…

Scaling user-centred design

Last week I published a post about making design work in large organisations. All about design leadership and the importance of becoming a design-led organisation.

One of the challenges I’ve faced over the last year is how to build and scale a user-centred design function for a large organisation. Continue reading…

Supersized. Making design work in large organisations

I’ve spent 20 months growing a design team in the UK government’s largest public sector department. Think of this as a mid-term report and what I’ve already learned working in the education, media, arts, and charity sectors.

In government I believe it’s time to go big on design. Continue reading…