Policy

Vertical lines and loose boundaries

A cricket boundary line.

A cricket boundary line.

…it’s surprising how frequently policymakers can be found solving the wrong problem — a superficial one, a symptom rather than a cause — or a problem perceived in one way by the outside world but totally differently by those actually experiencing it — Steve Hilton, More Human

I spent a lot of time thinking about the relationship between policy, service delivery and design when working in government. Continue reading…