Option 1: do nothing
Option 1 is always ‘do nothing’. It’s a very popular policy or strategy…
Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.
Option 1 is always ‘do nothing’. It’s a very popular policy or strategy…
While we were in Purdah (the pre-election period) I started to write down a number of thoughts that were loosely joined around strategy.
The question I’m thinking about is: how do we start to work towards future services that respond to expectations that are rising immeasurably in an increasingly digital world?