Speaking

UX London 2017

24-26 May 2017, London UK

Workshop: Leading Service Design (with Kate Tarling)

Future Sync 2017

9 Jun 2017, Plymouth UK

Talk title: TBC

Previous Talks

Transform 2017

30 Mar 2017, Canberra Australia

Collective small actions. Service Design in Government | slidedeck

The cross-government design meeting 18

10 Feb 2017, London UK

Building a user centred design community | slidedeck #govdesign

Glug Reading

7 Jul 2016, Reading UK

Supersized. Making design work in large organisations | slidedeck

UX Oxford

11 May 2016, Oxford UK

Supersized. Making design work in large organisations | slidedeck

Service Design in Government 2016

9-11 Mar 2016, London UK

Keynote: Adventures in service design and everything else | slidedeck

IT in Housing 2016

10-11 Feb 2016, London UK

Panel session: IT in housing: What CAN the future look like?

Digital Public Services: Designing and Delivering User-Centric Services

12 Nov 2015, Manchester UK

Delivering User Experience for government services

UX Cambridge 2015

9–11 Sep 2015, Cambridge UK

Why design matters | slidedeck

Frontend NE

2 Sep 2015, Newcastle UK

Making. Where design and front end development meet | slidedeck

Camp Digital 2015

9 Jun 2015, MOSI Manchester UK

Why design matters

UX Riga 2015

26 Feb 2014, Riga Latvia

Delivering User Experience for government services

NUX3

10 Nov 2014, Manchester UK

Designing better user experiences by doing less | slidedeck

CodeFest 2014

14 Aug 2014, Ottawa Ontario Canada

User research not just usability

Euro IA 2013

27 Sep 2013, Edinburgh UK

Small Moments in Big Data

UX Scotland 2013

20 Jun 2013, Edinburgh UK

Making design research and problem seeking part of your process

Refresh Edinburgh 2013

26 Jul 2012, Edinburgh UK

I’m not really here