Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.

Business analysis

Comparing service design and business analysis

Looking at how service design and business analyst roles have some similar skill sets, but why they require a different type of focus and mindsets.