Keeping the discipline and focus to do things deliberately and to do things differently.
It’s important to work hard to find the right conversations.
When I worked at the digital agency Tincan we were a small setup. This meant that most of us were account managers as well as designers, researchers, and front-end developers.
Spending time with clients was my favourite part of the job.
The relationships we build with people at work
The question we’re all asking about service design in government
Last week I spoke at Service Design in Government. I talked about what we need to do to deliver better services. Services that work better for people.
We have lots of conversations in government about transformation.
Many of the companies we look at as being successful are what we call design-led. They put design right at the centre of everything they do.
When we hold up examples like Apple and Pixar as companies that ‘get’ design we don’t just mean they design great things.