All blog posts in culture
I was part of a round table forum this afternoon for Digital Leaders week: North West Salon: Citizen Experience.
I was invited as one of the keynote speakers along with Stephen Morris, Director of Programmes at UKCloud.
The event was set up as an open discussion for everyone that attended and I spoke without notes.
It’s important to work hard to find the right conversations.
When I worked at the digital agency Tincan we were a small setup. This meant that most of us were account managers as well as designers, researchers, and front-end developers.
Spending time with clients was my favourite part of the job.
The question we’re all asking about service design in government
Last week I spoke at Service Design in Government. I talked about what we need to do to deliver better services. Services that work better for people.
We have lots of conversations in government about transformation.
Many of the companies we look at as being successful are what we call design-led. They put design right at the centre of everything they do.
When we hold up examples like Apple and Pixar as companies that ‘get’ design we don’t just mean they design great things.