Why ‘connection-driven’ design is important.
The potential of digital is for your environment to be one step ahead of your experience.
Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity.
The importance of digital — part 4
The importance of digital — part 3
Design is arrogant. It must also learn to be humble
We all have a genuine need to be treated and thought of as individuals. And we all have a story that's worth hearing.
A story about my first week at art college 20 years ago (1997).
Doing the same things again and again creates patterns and systems that become more fragile than certain, no matter how much we try to reinforce them.
Design is a good idea because it can introduce small moments of joy into the world. Experience is about emotions, and we’re designing for experience
The idea of hiring specialists recognises that we intend to do something well.
Design leaders are still designers, but they design different things
It’s the things you’re prepared to notice.
It’s a million small actions or the individual details that someone choose to care about.
Design at its best frames the unusual and celebrates diversity. Its mistakes make it human.
We complicate things, and we do so most of the time. All progress depends on finding ways to side step the complexity we create at every opportunity.
Up until about 3 years ago I wasn’t a regular blogger.
I’ve come to realise that I was afraid to share anything that might sound too much like a personal opinion, especially if that meant people disagreeing with me.
As I’ve published more, my confidence to write and share what I really think has increased.
The problem with over testing, experience, and intuition. Designing something is about making a choice. Right or wrong.
Communicating design to your colleagues is an important skill.
Imagining the alternative.
The escalator is now stairs.
Finding your appetite for destruction.