Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.


How to work in the open in government

Looking at how some government organisations have drifted into 'semi-working in the open' and what the alternatives are.

Knowing when you’re at the tea party

When the ridiculous becomes normal and the normal ridiculous. Don't accept the madness

Why we hire design specialists

The idea of hiring specialists recognises that we intend to do something well.

The needs of government

Understanding user needs and understanding the needs of government isn't a choice. You need to do both

The problem with ‘customer’

Why it's important that we're having the conversation

Thinking about how we use evidence in user-centred design

Working in a large government department like the Department for Work and Pensions has created a few challenges about how to bring together traditional types of evidence-driven decision making and a new focus on delivering digital by default services.

What can you do now?


Image – atomicity

User-centred design is about what people need to do.

We can talk about nudging people towards behaviour change – what we want them to do. Or, we can focus on creating things that help people to do something – solving their own problem

Both are focussed on delivering better outcomes and real changes in peoples’ lives.