Looking at how some government organisations have drifted into 'semi-working in the open' and what the alternatives are.
When the ridiculous becomes normal and the normal ridiculous. Don't accept the madness
The idea of hiring specialists recognises that we intend to do something well.
Understanding user needs and understanding the needs of government isn't a choice. You need to do both
Why it's important that we're having the conversation
Working in a large government department like the Department for Work and Pensions has created a few challenges about how to bring together traditional types of evidence-driven decision making and a new focus on delivering digital by default services.
User-centred design is about what people need to do.
We can talk about nudging people towards behaviour change – what we want them to do. Or, we can focus on creating things that help people to do something – solving their own problem
Both are focussed on delivering better outcomes and real changes in peoples’ lives.