Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.


Connected: things of the internet versus the Internet of Things (IoT)

Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity.

Designing without an alternative

The importance of digital — part 4

Digital by design

The importance of digital — part 3

The end of digital?

The importance of digital — part 2

Convenience isn’t digital

Why we need a different response to convenience in a digital age

hub by Premier Inn. Is it digital?

Monzo (the bank of the future). Is it truly digital?

Is Monzo a service that we can describe as being 'truly digital'

Things of the internet

Designing services for the digital age in response to raised expectations.