Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.


Connected: things of the internet versus the Internet of Things (IoT)

Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity.

Designing without an alternative

The importance of digital — part 4

Digital by design

The importance of digital — part 3

The end of digital?

The importance of digital — part 2

Convenience isn’t digital

Why we need a different response to convenience in a digital age

hub by Premier Inn. Is it digital?

This is a live blog I first published as a Twitter thread last night. I’ve made some small additions to the original version.

I stayed at a new hub by Premier Inn in London last night. It’s interesting to see established companies looking at new business models.

Monzo (the bank of the future). Is it truly digital?

Is Monzo a service that we can describe as being 'truly digital'

Things of the internet

Designing services for the digital age in response to raised expectations.