Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.


Living in the future: reflections from Services Week 2020

Some reflections after speaking in Newcastle at Services Week 2020 (a Government Digital Service series of events for UK government).

What is blocking your organisation from designing good services?

A retrospective from UX London 2017: Leading Service Design workshop with Kate Tarling.

Digital Leaders Week 2017: Citizen Experience forum

A write up of the round table forum I was part of this afternoon for Digital Leaders week 2017.

Speaking in 2017

A speaking roundup for 2017.

UXPA – The State of UX

Last Thursday (19th April) I took part in a UXPA event about the state of User Experience (UX). I was joined on a panel by others representing different areas of industry – private business (Michael Lock – Experian), public Agency (Daniel Harris – Fjord) and Startup (Anna Dahlström – byflock).

Speaking roundup

Last month I spoke at UX Riga in Latvia. You can watch the film of my talk online – Delivering User Experience for Government Services. The slides are here.

This talk included new material and examples from recent work with the Department for Work and Pensions.

The last 12 months

12 months is a long time, but a year later I’m wondering where the time has gone.

Last September I left FreeAgent – a company I really enjoyed working for. I was there 2 years, did a crazy commute and learnt a lot about researching, designing, and building great products.

Speaking 2013

I’m really pleased to be doing more speaking this summer and delighted to have been selected to speak at two major conferences happening in Edinburgh this year.

First off I’ll be speaking at UX Scotland 2013 towards the end of June. The line-up is still being finalised but is looking great – if I wasn’t speaking I can honestly say that I would be paying to go to this conference.

Refresh Edinburgh

Last week I gave my first ever design talk at Refresh Edinburgh. I’ve done some public speaking and presenting before but nothing really in the ball park of a 40 minute design talk. I was also really privileged to speak alongside a great speaker and designer in Simon Collison – so the pressure was well and truly on.