Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.


The automation reading list

Featuring Amazon Go, Apple self checkout, a Daily Mail headline, and some good books

This year I’ve been thinking a lot about automation in design. What automation driven by new technology means to products and services and the bigger question of the future of work.

The tipping point for voice activated services

My (not so bold) predictions.