Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 8 years of work in the pubic sector. You can get in touch or follow him on Twitter.


Digital as physical objects

How can we open up our public resources, data, and physical spaces in more meaningful and useful ways using technology?

When is User Experience (UX) and Service Design the same thing?

I get asked this question a lot. My thoughts...

The death and resurrection of the user persona, proto-persona, and more

I tell people to kill their personas because of my own experience of researching and designing them.

UXPA – The State of UX

Last Thursday (19th April) I took part in a UXPA event about the state of User Experience (UX). I was joined on a panel by others representing different areas of industry – private business (Michael Lock – Experian), public Agency (Daniel Harris – Fjord) and Startup (Anna Dahlström – byflock).

Despite the imperfections

Learning from the volunteers at London 2012

Things sometimes work well despite imperfection. Look at the Olympics, the need to rely on volunteers at the London 2012 games made it better.

…volunteers are one of the factors that have so far made the Games a success http://www.bbc.co.uk/news/uk-19201329