How can we open up our public resources, data, and physical spaces in more meaningful and useful ways using technology?
I get asked this question a lot. My thoughts...
I tell people to kill their personas because of my own experience of researching and designing them.
Last Thursday (19th April) I took part in a UXPA event about the state of User Experience (UX). I was joined on a panel by others representing different areas of industry – private business (Michael Lock – Experian), public Agency (Daniel Harris – Fjord) and Startup (Anna Dahlström – byflock).
Learning from the volunteers at London 2012
Things sometimes work well despite imperfection. Look at the Olympics, the need to rely on volunteers at the London 2012 games made it better.
…volunteers are one of the factors that have so far made the Games a success http://www.bbc.co.uk/news/uk-19201329