Ben Holliday is an experienced design leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 5 years. You can book him to speak at an event, get in touch or follow him on Twitter.
How to use service patterns is something that I know a number of different organisations are starting to think about. This is a conversation that I’ve seen prompted by the LocalGov Patterns library that we’ve been working on at FutureGov with Essex County Council. Continue reading…
There was a lot of interest in my recent blog post about how to work in the open in government. I explored some of the reasons why I think that working in the open is important. In this post I want to explore why working in the open can also be inspiring. Continue reading…
With more organisations working with service-oriented approaches to delivery in the public sector, this is increasingly leading to questions about models for service ownership in how we design, develop, maintain and improve whole services. Continue reading…
As I did at the Create Leicester conference last week, I often start talks by saying that ‘design is a good idea’.
The line between good and bad ideas is very thin. A bad idea in the hands of the right person can easily be tweaked into a good idea.
— Twyla Tharp, The Creative Habit
I’ve seen this through my experience as a designer. Continue reading…
The gates of UK Parliament (Creative Commons License)
I recently commented on this Guardian article — Benefits system automation could plunge claimants deeper into poverty. Continue reading…
I’ve supported Tottenham Hotspur since I was 8 years old.
I wasn’t that interested in football and then one Saturday my Dad took me along to White Hart Lane to see my first game and that was it. 32 years later I’ve been to something like 200 games home and away (only a handful a season, but enough to call myself a supporter). Continue reading…
I’ve been putting this post off since May. It feels strange to talk about getting older. If you’re busy enough you don’t notice the time passing. That’s how the last 10-12 years have felt. Work has got bigger and more significant in many ways as new opportunities have come along, and my life has increasingly centred itself around family, both as a husband and also as a dad to (my now) 4 children. Continue reading…
Build on your limitations, make them your strengths.
I really like the work the Home Office design and research teams have taken the lead on, illustrating the importance of accessible design. The statement that first caught my attention here was:
Continue reading…We are all only temporarily not disabled.
It doesn’t have to be complicated.
Most strategy is finding the clearest, or best available route forward for making progress (rather than standing still).
It means knowing where you want to be, and what the goal you’re working towards looks like. Continue reading…
Shortly after publishing my blog post about different types of design focus, I shared a tweet/quote from last week’s Techfestival in Copenhagen (via. James Cattell who was at the event):
“Human-centred design scares [some organisations], because their entire model is based on concentration of power and hierarchy.”
My initial reaction to this? Continue reading…