Knowing when to fight and when not to fight

One step at a time. One punch at a time. One round at a time.

Rocky Balboa – Creed, 2015

Something I’ve learned.

If it costs you more than winning the fight is worth then know when to surrender. Learn to let things go.

The fight is simply the argument, the difference of opinion, clash of cultures or values. Continue reading…

What doesn’t hurt can eventually kill you

Inertia is the biggest killer in the workplace

We don’t always notice what’s going to hurt us.

If one person in your organisation, department, or team doesn’t care then that probably doesn’t hurt you. But if one person doesn’t care it’s possible that everyone else has reasons not to care. Continue reading…

The technology trap

Are you building momentum or applying the brakes?

Picture of graffiti

Image – jonasb

Technology and technology-driven change has virtually nothing to do with igniting a transformation from good to great. Technology can accelerate a transformation, but technology cannot cause a transformation

Jim Collins – Good to Great

Technology is a tool that can enable the transformation of an organisation or business. Continue reading…

Reasons to get up pt1

Learning to live with creativity

…if I am not creating something, then I am probably actively destroying something (myself, a relationship, or my own peace of mind)

I like ideas. Continue reading…

The advantage of facing forwards

Sign pointing forwards

Image – hollidaypics

We all face forwards.

So there’s a choice. Whatever you’re facing, you can choose to work through what’s in front of you.

What’s in front of you is the next opportunity. It’s the next group of people to work or collaborate with. Continue reading…

Thinking about how we use evidence in user-centred design

Working in a large government department like the Department for Work and Pensions has created a few challenges about how to bring together traditional types of evidence-driven decision making and a new focus on delivering digital by default services. Continue reading…

What’s on my bookshelf this summer

It’s July. Summer is here in London today.

This time of year I like to get plenty of reading done between family time and the windswept beaches of Cornwall.

I’m always open to a good book recommendation. Here’s what’s on my reading list. Continue reading…

Working towards zero

We need to start from the right place. A level playing field. The conditions for success need to be right before we start.

If you’re part of a large organisation you could spend years working towards zero just to get started. You can put all your efforts into trying to fix your broken processes and technology. Continue reading…

Content design for service design

Some thoughts about content formats and content ownership.

As teams working on digital by default services we don’t just design content for GOV.UK.

At Digital DWP we’ve put together a team of talented content designers to be responsible for all the content in a service. Continue reading…

Learning to enjoy the size of the problem

bunting in the office

Bunting at work, Digital DWP Leeds office

Some thoughts about having fun at work.

Last week I had a good time speaking at a Glug event in Reading.

For those that haven’t heard of Glug it’s a meet up for local creative communities. The format is informal with talks about design and creativity. Continue reading…