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Ben Holliday is an experienced design leader, writer and speaker. This is his blog (started in 2005). If you’re new to this site, Ben has published a playbook for design linking together many of his blog posts from the past 5 years. You can book him to speak at an event, get in touch or follow him on Twitter.

All blog posts in conference

What is blocking your organisation from designing good services?

A retrospective from UX London 2017: Leading Service Design workshop with Kate Tarling

UX London: Leading Service Design workshop

Image – Conor Ward

At the end of May, I ran an afternoon workshop with Kate Tarling at UX London 2017.

We called the workshop Leading Service Design (view the workshop slide deck). Continue reading…

Speaking 2013

I’m really pleased to be doing more speaking this summer and delighted to have been selected to speak at two major conferences happening in Edinburgh this year.

First off I’ll be speaking at UX Scotland 2013 towards the end of June. The line-up is still being finalised but is looking great – if I wasn’t speaking I can honestly say that I would be paying to go to this conference. Continue reading…

dConstruct 2011 – Expectations and Ideas

I had a great time at this years dConstruct conference combined with a few sun soaked days with the family in Brighton.

Differing expectations

I’ve always seen dConstruct as special because it’s not like most other digital/web conferences. Continue reading…

Craig Mod, What Is the Shape of the Future Book?

These are my notes from Craig’s talk at dConstruct 2011:

We’re still thinking about print and have a romantic notion/mysticism about books. We’re moving into an almost entirely digital space. There are three constant tasks  that we to perform – these will become more and more important:

1. Continue reading…

Matthew Sheret, Pocket Scale

These are my notes from Matthew’s talk at dConstruct 2011:

Intimate, meaningful objects that humanise networks make time travel a bit more fun.

Our devices make time travel possible/consider the transition from a pocket watch to what’s enabled in your pocket now through your smartphone. Continue reading…

Dan Hon, Storytelling Play and Code

These are my notes from Dan’s talk at dConstruct 2011… the talk slides are also available.

The full stack(s) of entertainment:



Heello – “Heello is Twitter for Pretending” (and play). This made it different to Twitter. Continue reading…

Frank Chimero, Oh God, It’s Full of Stars

These are my notes from Frank’s talk at dConstruct 2011:

Delightful design

The nature of the offering is the experience and the memory (experience and recollection).

Analog vs Digital

Digital products allow us to forget (ie. bills). Analog we find/digital we search. Continue reading…

Bryan Rieger & Stephanie Rieger, Letting Go

These are my notes from dConstruct 2011… Bryan & Stephanies’ slides are also available.

“Our ability to capture, store, and constrain knowledge, led us to believe that knowledge itself might be a finite thing…”

All ideas tend to spread (and grow) when put on the internet. Continue reading…

Kelly Goto, Beyond Usability: Mapping Emotion to Experience

These are my notes from dConstruct 2011:

Do you love your phone or the experience it brings? You can re-upload your data if you lost your phone to an identical handset… the phone itself is replaceable.


Think about the spaces between the experiences you’re creating. Continue reading…

Don Norman, Emotional Design for the World of Objects

These are my notes from dConstruct 2011:

Google – The advertisers are the users and you are the product. They know about us and that’s valuable information. Really good at technology but don’t understand people. You can be thrown off Google+ for using your “real” name… ie. Continue reading…