Dropping digital?

The importance of digital — part 1

Mic drop

Mic drop

There’s a trend of people saying that it’s no longer helpful to talk about digital. The argument goes that most people don’t understand what we mean when we use the word ‘digital’ or that it has too many different meanings. Continue reading…

Convenience isn’t digital

Why we need a different response to convenience in a digital age

PayPal (instant money transfer)—digital convenience

PayPal (instant money transfer)—digital convenience

Convenience is something that pre-dates the internet. It’s not of the internet.

The local ‘convenience store’ is something most people are familiar with. Continue reading…

What’s on my bookshelf this autumn/winter (2017)

I’ve previously published a reading list for summer 2016 and summer 2017. This is my reading list for this autumn/winter. Continue reading…

Things I use Twitter for

I’ve been thinking about why I use Twitter. Continue reading…

Some principles for blogging

I’ve been thinking about my own approach to blogging, and making this sharable. These are some good principles to start with. Continue reading…

Vertical lines and loose boundaries

A cricket boundary line.

A cricket boundary line.

…it’s surprising how frequently policymakers can be found solving the wrong problem — a superficial one, a symptom rather than a cause — or a problem perceived in one way by the outside world but totally differently by those actually experiencing it — Steve Hilton, More Human

I spent a lot of time thinking about the relationship between policy, service delivery and design when working in government. Continue reading…

Designing better organisations: Why internal user experience matters to delivering better services

I see very few organisations that think enough about the experience of their staff (especially when it comes to technology). If your internal user experience is broken then, as an organisation, you probably don’t care enough about user experience (full stop). Continue reading…

Sticks in the ground

Last year I often walked past this skyscraper being built by Blackfriars bridge in London. A few times I stopped to take a photograph of the progress of the building work.

One Blackfriers, London

Like most of the modern London skyline it doesn’t pay much attention to anything around it. Continue reading…

hub by Premier Inn. Is it digital?

This is a live blog I first published as a Twitter thread last night. I’ve made some small additions to the original version.

I stayed at a new hub by Premier Inn in London last night. It’s interesting to see established companies looking at new business models. Continue reading…

Anxiety labels and emotional needs

Golconda by Magritte

Golconda by Belgian surrealist artist René Magritte

I have a print of the painting Golconda by Belgian surrealist artist René Magritte (1898 – 1967) framed on my bedroom wall at home.

The painting is composed of men, nearly identical to each other, all dressed in bowler hats and floating in the air. Continue reading…